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IMPORTANT PRODUCT SAFETY ANNOUNCEMENT
Sunday, November 1st 2009
Throughout Serotta's 37 year history we have always viewed product development and product improvement as an ongoing process, not necessarily confined to model years. Reflecting this ethos, we are instituting a running change to many of our front dropout profiles, making them more resistant to abuse and bending. While all of our drop out designs have been thoroughly tested for structural integrity under normal use, recent returned samples show that damage caused by loading and unloading from carrier racks, trainers or accidental dropping of the front end may occur with less force than we'd like. The running changes to the drop outs make them more resistant to the damage cause by this abuse. Do not attempt to straighten an aluminum drop out! A bent drop out is a failed drop out! Fork dropouts with any evidence of bending with or without visible stress cracks, should not be ridden! The fork or the drop outs must be replaced immediately! The dropouts which have been most susceptible to abuse are the S3 dropouts with a window cut as shown below. As a gesture of our commitment to the highest standards of quality and customer support, for a limited time, we will replace the aluminum dropouts free of charge on any Serotta S3 fork with our more robust version under the following qualifications:
Anyone wishing to send their S3 fork for free factory inspection is welcome to do so. Please contact forks@serotta.com. This email will direct you on how to return the fork. You must include full name as the reference number and the return address !!!! The picture below shows an example of stress cracking that occurred after this dropout had been bent when removing from a roof rack, straightened and then ridden. Any further questions or concerns should be sent to: info@serotta.com |
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